FAQs
Delivery Information
What delivery Services do you offer?
On the 19/12/2025 all postage options have been reviewed and reduced, this is to help streamline the purchasing process and to ensure all prices are up to date.
United Kingdom
Royal Mail 2nd Class Shipping. Any orders should arrive within 3-5 working days of dispatch.
To note there is no tracking for 2nd Class shipping, no tracking number will be provided at the point of dispatch and no updates will be available either through the courier or myself.
Royal Mail Track 48 Shipping. Any orders should arrive within 2-3 working days of dispatch. Tracked to delivery point and photo provided.
Please note for all delivery options during promotional periods [festive period, Black Friday sales, etc.] orders may take an additional 1-2 working days to arrive.
We recommend downloading the Royal Mail app to get the best experience in managing your delivery.
Worldwide
Royal Mail Standard International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch.
To note there is no tracking for Standard shipping, no tracking number will be provided at the point of dispatch and no updates will be available either through the courier or myself.
Royal Mail Tracked International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch. Tracked to delivery point.
How are shipping costs calculated?
Shipping costs are calculated automatically at checkout based on the total weight of your order and your delivery location. This ensures you only pay for the postage required for your items.
How long will it take for my order to be dispatched
This is a heavily dependent on my workload, we are an independant shop and strive to produce, package and ship orders within 3-4 working days (excluding weekends). If you require an order urgently please get in touch using the Contact Us form.
Has my Order been dispatched yet?
When you place your order, we’ll send you an email confirming that the order has been placed and the product(s) you’ve ordered.
When your order has been dispatched, you’ll receive a second email to confirm this. If you don’t receive an email within 4 working days, please get in touch with us using the Contact Us form.
Will I receive tracking?
Standard delivery services do not include tracking.
If you choose a Tracked service at checkout, you’ll receive a tracking number by email once your order has been dispatched.
Which couriers do you use?
We are only able to use Royal Mail services to ship our orders, for International shipping alternative couriers may be utilised depending on the location.
How long will my order take to arrive?
All orders are handmade and packaged by me. I aim to produce, pack, and dispatch orders within 3–4 working days. During busy periods (holidays, sales, new product launches), dispatch may take a little longer.
Once dispatched, delivery times are estimated as follows:
UK: 3–5 working days
Europe: 3–5 working days
Rest of World: 5–7 working days
These are Royal Mail’s estimated timeframes and may vary due to customs, weather, or seasonal delays.
What happens if i miss my delivery?
If you miss your delivery, you should receive a calling card. You will be able to arrange a redelivery via email or by following the instructions on your calling card.
If your order is not able to be delivered to the address provided and is returned to us, it is up to the customer to provide a new label for it to be re-dispatched or alternatively we can provide a refund for the products, unfortunately a refund for the shipping cannot be provided.
My order has not been delivered by the expected delivery time?
This is a heavily dependent on your location as well as the type of postage selected, please see above the various delivery days. If you have placed an order over a bank holiday or during a promotional period, please allow additional time.
If you still require help, please contact us thorough the Contact Us form.
Will custom charges be included in the sale?
United States of America. Yes, due to the changes made in 2024 where a de minimis exemption is no longer on offer, small orders now face customs duty and handling fees. To keep things simple and prevent unexpected charges at your door, these fees are included in your postage price during checkout.
WorldWide. No, all customs charges will be assessed and included separately once your order has arrived at the Customs Offices in your relevant country (United Kingdom and USA not included). This is something completely out of my control and we have no say over what duties or customs charges are added.
It is the buyer’s responsibility to ensure all duties or customs charges are paid for.
Digital Products: Brushes, Palettes, Text Effects & Graphic Styles
I haven’t receieved my Digital download link, what should I do?
Digital downloads are emailed immediately after purchase. If you don’t receive your link within a few minutes:
Check your spam or junk folder
Ensure your email address was entered correctly
If you still can’t find it, contact me and I’ll resend the link
Digital downloads are non‑refundable unless exceptional circumstances apply (e.g., duplicate purchases or technical issues).
What software do your digital products work with?
Each product listing clearly states whether it’s designed for Adobe Illustrator or Adobe Photoshop. Please check compatibility before purchasing.
How do I download my files?
Once your purchase is complete, you’ll receive an email with a download link. You can also access your files through your account if you created one at checkout.
How do I install the files?
Every digital product includes a simple installation guide. In most cases, you can install brushes, palettes, and styles by importing them through the relevant panel in Illustrator or Photoshop.
Can I use these assets for commercial work?
Yes, all digital products include a standard licence for personal and commercial use. You may not resell, redistribute, or claim the assets as your own. Full licence details are included with your download.
Do you offer refunds on digital products?
Digital items are non‑refundable once downloaded. If you’ve purchased something by mistake or are having technical issues, please contact me and I’ll be happy to help.
I can’t open the file — what should I do?
Most downloads arrive as ZIP files. If you’re having trouble:
Check your device supports ZIP extraction
Make sure your software is up to date
Try downloading the file again If you still have issues, get in touch and I can resend the files or help troubleshoot.
Can I request custom brushes, palettes, or styles?
Absolutely, I’m happy to discuss custom digital assets for personal or commercial projects. Just send a message through the Contact page.
Physical Products: Badges, Prints & Patches
Badges & Prints
What size are your badges and prints?
Sizes are listed on each product page. If you need something specific, feel free to ask.
Will the colours match what I see on screen?
Colours may vary slightly depending on your screen settings, but all prints and badges are produced using calibrated equipment for consistent results.
What programme do you use for designing your products?
I currently utilise a limited Adobe suite to design and produce my products, generally Adobe Photoshop and Adobe Illustrator alongside utilising Affinity.
My design is not centred perfectly on the badge, is this a production error?
No, where possible I try to make sure that the design is centred on the badge but as all badges are hand cut and pressed this will mean that certain designs where the detail is very close to the edge of the badge may not be exactly centred. This is not classed as a production error, if I feel the design is very off centred these are not dispatched and a replacement made.
What are all your products made of?
All badges are produced using a custom badge maker with printed designs printed on 100gsm coated paper stock. The badges themselves have a metal pin, plastic backing piece and a metal cover to mount the design.
All greetings cards are printed on 300gsm coated paper stock complete with the envelope.
All prints are printed on A4 300gsm uncoated paper stock, cut down to size (if required).
What badge maker do you use?
I currently use a standard badge maker from ebadges.com.
Are your products official?
No, a number of designs are themed on Film, Television and music content. Any badges that are close to a real product (new or old) are all labelled clearly as replicas and that it is fan made artwork.
Do you accept commissions?
I have in past done commissions for everything from replica badges for cosplays, prints and even logos for business usage. If you would like to discuss a potential commission, please get in touch through the Contact Us page.
Patches (Finished & DIY)
Are your patches iron‑on or sew‑on?
Currently all patches are sew-on only.
What fabric works best for DIY patches?
DIY patches can be sewn onto denim, canvas, jackets, bags, and most medium‑weight fabrics. Stretch fabrics may need stabilising first.
Can I wash items with patches attached?
Yes, but for longevity, wash on a cool cycle and avoid tumble drying. Hand‑sewn edges will always last longer than adhesive alone.
packaging
What packaging will be used?
Currently there is only 1 option for packaging, but this is dependent on the product purchased.
Prints - a single hard board backed ‘do not bend’ envelope.
Badges - individual badges will have a hard backing card and placed in a plastic ziplock bag. Where more than one badge is purchased, the backed cards may be added back-to-back in the plastic bag.
These are then wrapped in bubblewrap and either shipped in a single seal plastic mail bag or a bubble envelope.
Props - this is heavily dependent on the prop, generally this could include bubblewrap, plastic ziplock bag, packing peanuts, black wrap, etc.
Is the packaging recyclable?
At present it is not recyclable. Except in the case of the plastic ziplock bags can be utilised a number of times and the card backings which can be recycled.
I am currently utilising all the current packaging materials I have which includes previously used bubble wrap, once these have been used, we will be looking to source and ship sustainable packaging to help the environment.
Do digital products include physical packaging?
No — digital products are delivered electronically.
Placing an Order
What payment method do you accept?
Presently we are only able to accept payment through PayPal.
Can i add to an existing order?
Unfortunately, we cannot add to orders, but if you place another order within a few hours of your original order, then contact us through our Contact Us form. We will be happy to refund you all or part of one of the postage charges.
Can I change my delivery address after ordering?
If your order hasn’t been dispatched yet, I can update the delivery address. Please contact me as soon as possible. Once an order has been shipped, I’m unable to change the address.
What happens if my order is returned to you?
If an order is returned due to an incorrect or incomplete address, I can resend it once new postage has been paid. Alternatively, I can refund the product cost (shipping costs are non‑refundable).
Can i split my order across multiple delivery addresses?
Unfortunately, we’re not able to split any orders.
Can i cancel or change my order online?
Our website does not currently allow orders to be changed or cancelled. If you wish to cancel an order, please get in touch through our Contact Us form. Please note that once the order has been shipped it cannot be cancelled or changed.
When will i be charged for an order?
Payment is taken at the point of ordering.
Do you offer gift wrapping or gift messages?
I don’t currently offer gift wrapping, but all items are packaged neatly and securely. If you’d like to include a note, feel free to contact me after placing your order.
Commissions & Custom Work
Do you take custom design requests?
Yes, I’m happy to discuss custom artwork, digital assets, or patch designs. Use the Contact page to start the conversation.
Do you offer bulk or wholesale orders?
Wholesale and bulk enquiries are welcome. Please get in touch with details of what you need.
Custom Badges
Can I order a custom badge?
Yes, if you’d like something unique, you can order a custom badge through the dedicated Custom Badge listing.
How does the custom badge process work?
When you purchase the Custom Badge listing, you’ll see a message box at checkout. Use this to describe your idea; colours, text, characters, themes, or anything else you’d like included. I’ll create a design based on your description and send you a preview to approve before the badge is made.
Can I request changes to the design?
Small adjustments are absolutely fine. If you’d like something completely different from the original description, that would count as a new design and may require an additional purchase.
How long do custom badges take?
Custom badges take a little longer than standard items because each one is designed individually. I’ll give you an estimated turnaround time when I send your preview.
Can I order more than one custom badge?
Yes, you can order multiple badges with the same design, or place separate orders if you’d like different designs. For larger quantities, feel free to get in touch for a quote.
Are custom badges refundable?
Because custom badges are made to your specifications, they’re non‑refundable unless there’s a fault with the item. If something arrives damaged or incorrect, please contact me and I’ll put it right.
Still Need Help?
If you can’t find the answer you’re looking for, feel free to reach out via the Contact page. I’m always happy to help.