FAQs
Delivery Information
What delivery Services do you offer?
On the 19/12/2025 all postage options have been reviewed and reduced, this is to help streamline the purchasing process and to ensure all prices are up to date.
United Kingdom
Royal Mail 2nd Class Shipping. Any orders should arrive within 3-5 working days of dispatch.
To note there is no tracking for 2nd Class shipping, no tracking number will be provided at the point of dispatch and no updates will be available either through the courier or myself.
Royal Mail Track 48 Shipping. Any orders should arrive within 2-3 working days of dispatch. Tracked to delivery point and photo provided.
Please note for all delivery options during promotional periods [festive period, Black Friday sales, etc.] orders may take an additional 1-2 working days to arrive.
We recommend downloading the Royal Mail app to get the best experience in managing your delivery.
Worldwide
Royal Mail Standard International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch.
To note there is no tracking for Standard shipping, no tracking number will be provided at the point of dispatch and no updates will be available either through the courier or myself.
Royal Mail Tracked International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch. Tracked to delivery point.
How are shipping costs calculated?
Shipping costs are calculated automatically at checkout based on the total weight of your order and your delivery location. This ensures you only pay for the postage required for your items.
How long will it take for my order to be dispatched
This is a heavily dependent on my workload, we are an independant shop and strive to produce, package and ship orders within 3-4 working days (excluding weekends). If you require an order urgently please get in touch using the Contact Us form.
Has my Order been dispatched yet?
When you place your order, we’ll send you an email confirming that the order has been placed and the product(s) you’ve ordered.
When your order has been dispatched, you’ll receive a second email to confirm this. If you don’t receive an email within 4 working days, please get in touch with us using the Contact Us form.
Will I receive tracking?
Standard delivery services do not include tracking.
If you choose a Tracked service at checkout, you’ll receive a tracking number by email once your order has been dispatched.
Which couriers do you use?
We are only able to use Royal Mail services to ship our orders, for International shipping alternative couriers may be utilised depending on the location.
How long will my order take to arrive?
All orders are handmade and packaged by me. I aim to produce, pack, and dispatch orders within 3–4 working days. During busy periods (holidays, sales, new product launches), dispatch may take a little longer.
Once dispatched, delivery times are estimated as follows:
UK: 3–5 working days
Europe: 3–5 working days
Rest of World: 5–7 working days
These are Royal Mail’s estimated timeframes and may vary due to customs, weather, or seasonal delays.
What happens if i miss my delivery?
If you miss your delivery, you should receive a calling card. You will be able to arrange a redelivery via email or by following the instructions on your calling card.
If your order is not able to be delivered to the address provided and is returned to us, it is up to the customer to provide a new label for it to be re-dispatched or alternatively we can provide a refund for the products, unfortunately a refund for the shipping cannot be provided.
My order has not been delivered by the expected delivery time?
This is a heavily dependent on your location as well as the type of postage selected, please see above the various delivery days. If you have placed an order over a bank holiday or during a promotional period, please allow additional time.
If you still require help, please contact us thorough the Contact Us form.
Will custom charges be included in the sale?
United States of America. Yes, due to the changes made in 2024 where a de minimis exemption is no longer on offer, small orders now face customs duty and handling fees. To keep things simple and prevent unexpected charges at your door, these fees are included in your postage price during checkout.
WorldWide. No, all customs charges will be assessed and included separately once your order has arrived at the Customs Offices in your relevant country (United Kingdom and USA not included). This is something completely out of my control and we have no say over what duties or customs charges are added.
It is the buyer’s responsibility to ensure all duties or customs charges are paid for.
Products
What programme do you use for designing your products?
I currently utilise the Adobe Suite to design and produce my products, generally Adobe Photoshop, Adobe Illustrator and Adobe inDesign.
My design is not centred perfectly on the badge, is this a production error?
No, where possible I try to make sure that the design is centred on the badge but as all badges are hand cut and pressed this will mean that certain designs where the detail is very close to the edge of the badge may not be exactly centred. This is not classed as a production error, if I feel the design is very off centred these are not dispatched and a replacement made.
What are all your products made of?
All badges are produced using a custom badge maker with printed designs printed on 100gsm coated paper stock. The badges themselves have a metal pin, plastic backing piece and a metal cover to mount the design.
All greetings cards are printed on 300gsm coated paper stock complete with the envelope.
All prints are printed on A4 300gsm uncoated paper stock, cut down to size (if required).
What badge maker do you use?
I currently use a standard badge maker from ebadges.com.
I didn’t receive my digital download — what should I do?
Digital downloads are emailed immediately after purchase. If you don’t receive your link within a few minutes:
Check your spam or junk folder
Ensure your email address was entered correctly
If you still can’t find it, contact me and I’ll resend the link
Digital downloads are non‑refundable unless exceptional circumstances apply (e.g., duplicate purchases or technical issues).
Are your products official?
No, a number of designs are themed on Film, Television and music content. Any badges that are close to a real product (new or old) are all labelled clearly as replicas and that it is fan made artwork.
Do you accept commissions?
I have in past done commissions for everything from replica badges for cosplays, prints and even logos for business usage. If you would like to discuss a potential commission, please get in touch through the Contact Us page.
packaging
What packaging will be used?
Currently there is only 1 option for packaging, but this is dependent on the product purchased.
Prints - a single hard board backed ‘do not bend’ envelope.
Badges - individual badges will have a hard backing card and placed in a plastic ziplock bag. Where more than one badge is purchased, the backed cards may be added back-to-back in the plastic bag.
These are then wrapped in bubblewrap and either shipped in a single seal plastic mail bag or a bubble envelope.
Props - this is heavily dependent on the prop, generally this could include bubblewrap, plastic ziplock bag, packing peanuts, black wrap, etc.
Is the packaging recyclable?
At present it is not recyclable. Except in the case of the plastic ziplock bags can be utilised a number of times and the card backings which can be recycled.
I am currently utilising all the current packaging materials I have which includes previously used bubble wrap, once these have been used, we will be looking to source and ship sustainable packaging to help the environment.
Placing an Order
What payment method do you accept?
Presently we are only able to accept payment through PayPal.
Can i add to an existing order?
Unfortunately, we cannot add to orders, but if you place another order within a few hours of your original order, then contact us through our Contact Us form. We will be happy to refund you all or part of one of the postage charges.
Can I change my delivery address after ordering?
If your order hasn’t been dispatched yet, I can update the delivery address. Please contact me as soon as possible. Once an order has been shipped, I’m unable to change the address.
What happens if my order is returned to you?
If an order is returned due to an incorrect or incomplete address, I can resend it once new postage has been paid. Alternatively, I can refund the product cost (shipping costs are non‑refundable).
Can i split my order across multiple delivery addresses?
Unfortunately, we’re not able to split any orders.
Can i cancel or change my order online?
Our website does not currently allow orders to be changed or cancelled. If you wish to cancel an order, please get in touch through our Contact Us form. Please note that once the order has been shipped it cannot be cancelled or changed.
When will i be charged for an order?
Payment is taken at the point of ordering.
Do you offer gift wrapping or gift messages?
I don’t currently offer gift wrapping, but all items are packaged neatly and securely. If you’d like to include a note, feel free to contact me after placing your order.