EU Shipping Paused - from 10 August 2026

I’ve made the difficult decision to stop shipping to countries within the EU due to major regulatory and cost changes that now make cross‑border orders unfeasible for all small independent studio.

Over the past year, carriers have introduced large customs fees on even the smallest parcels. Many EU postal services have even added their own processing charges at the border. These extra costs often exceed the value of the products themselves, making shipping unfairly expensive for customers.

Alongside this, the EU has introduced new environmental compliance rules, Extended Producer Responsibility (EPR) and the upcoming Packaging and Packaging Waste (PPRW) regulations. These laws require any business sending goods into the EU, even if it is a single sticker, to register as a “producer” of packaging waste in each individual EU member state.

As a one‑person business, this simply isn’t possible. Every EU country has:

• its own legislation

• its own fees

• its own thresholds

• its own categories

• its own deadlines

• its own registration systems

• and in many cases, a legally required local representative

Attempting to register for even one country would take all of my time away from creating artwork and producing new products, never mind trying to comply with all 27 countries. The administrative load, ongoing reporting, and annual costs are designed for large companies with dedicated compliance teams, not small independent makers.

This isn’t a decision I’ve taken lightly but continuing to ship to the EU would mean dramatically increasing prices and divert my entire workload into paperwork instead of creativity.

To keep my products fairly priced, accessible, and made with care, I’ve chosen to pause all EU shipping from the 10 August 2026. If regulations or carrier fees change in the future, I’ll review this decision again.

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Delivery Information

What delivery Services do you offer?

On the 19/12/2025 all postage options have been reviewed and reduced, this is to help streamline the purchasing process and to ensure all prices are up to date.

United Kingdom

Royal Mail 2nd Class Shipping. Any orders should arrive within 3-5 working days of dispatch.

To note there is no tracking for 2nd Class shipping, no tracking number will be provided at the point of dispatch and no updates will be available either through the courier or myself.

Royal Mail Track 48 Shipping. Any orders should arrive within 2-3 working days of dispatch. Tracked to delivery point and photo provided.

Please note for all delivery options during promotional periods [festive period, Black Friday sales, etc.] orders may take an additional 1-2 working days to arrive.

We recommend downloading the Royal Mail app to get the best experience in managing your delivery.

Worldwide

Royal Mail Standard International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch.

To note there is no tracking for Standard shipping, no tracking number will be provided at the point of dispatch and no updates will be available either through the courier or myself.

Royal Mail Tracked International Shipping. Any orders should arrive within 3-5 working days for Europe and 5-7 working days for the rest of the world, all at the point of dispatch. Tracked to delivery point.

How are shipping costs calculated?

Shipping costs are calculated automatically at checkout based on the total weight of your order and your delivery location. This ensures you only pay for the postage required for your items.

How long will it take for my order to be dispatched

This is a heavily dependent on my workload, we are an independant shop and strive to produce, package and ship orders within 3-4 working days (excluding weekends). If you require an order urgently please get in touch using the Contact Usform.

Has my Order been dispatched yet?

When you place your order, we’ll send you an email confirming that the order has been placed and the product(s) you’ve ordered.

When your order has been dispatched, you’ll receive a second email to confirm this. If you don’t receive an email within 4 working days, please get in touch with us using the Contact Usform.

Will I receive tracking?

Standard delivery services do not include tracking.

If you choose a Tracked service at checkout, you’ll receive a tracking number by email once your order has been dispatched.

Which couriers do you use?

We are only able to use Royal Mail services to ship our orders, for International shipping alternative couriers may be utilised depending on the location.

How long will my order take to arrive?

All orders are handmade and packaged by me. I aim to produce, pack, and dispatch orders within 3–4 working days. During busy periods (holidays, sales, new product launches), dispatch may take a little longer.

Once dispatched, delivery times are estimated as follows:

• UK: 3–5 working days

• Europe: 3–5 working days

• Rest of World: 5–7 working days

These are Royal Mail’s estimated timeframes and may vary due to customs, weather, or seasonal delays.

What happens if i miss my delivery?

If you miss your delivery, you should receive a calling card. You will be able to arrange a redelivery via email or by following the instructions on your calling card.

If your order is not able to be delivered to the address provided and is returned to us, it is up to the customer to provide a new label for it to be re-dispatched or alternatively we can provide a refund for the products, unfortunately a refund for the shipping cannot be provided.

My order has not been delivered by the expected delivery time?

This is a heavily dependent on your location as well as the type of postage selected, please see above the various delivery days. If you have placed an order over a bank holiday or during a promotional period, please allow additional time.

If you still require help, please contact us thorough the Contact Usform.

Will custom charges be included in the sale?

United States of America. Yes, due to the changes made in 2024 where a de minimis exemption is no longer on offer, small orders now face customs duty and handling fees. To keep things simple and prevent unexpected charges at your door, these fees are included in your postage price during checkout.

WorldWide. No, all customs charges will be assessed and included separately once your order has arrived at the Customs Offices in your relevant country (United Kingdom and USA not included). This is something completely out of my control and we have no say over what duties or customs charges are added.

It is the buyer’s responsibility to ensure all duties or customs charges are paid for.

Returns & Refund Information

Refund Policy (Physical Items)

If you are not completely satisfied with your order, you may return it within 30 days of delivery.

To be eligible for a refund:

• Items must be unused and in their original condition

• Items must be returned in suitable packaging to prevent damage

Once I receive the returned item, I will process your refund. Refunds apply to the product cost only; shipping costs are non‑refundable.

How to start a return

Please contact me via the Contact page with:

• Your order number

• The item(s) you wish to return

I will provide return instructions.

Refund Policy (Digital Downloads)

Due to the nature of Digital Downloads these cannot be refunded unless under exceptional circumstances such as:

• Duplicate purchases

• Technical issues preventing download

If there is a problem with your Digital Downloads these will be reviewed on a case by case basis, you have to contact us within 14 calendar days of your purchase using the Contact Us form.

Exchange Policy

A product will only be available for exchange if the original order arrived damaged in transit or if you have received an incorrect order.

If there is a problem with your order, you must contact us within 7 calendar days of your order arriving using the Contact Us form. A photo will need to be provided as proof the order was damaged in transit or incorrect, this cannot be provided through the Contact Us form but please have this available as it will be required when we contact you via email.

Delivery and Returns Legal Statement

Please Read Carefully

Under the United Kingdom's Consumer Contracts Regulations, you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order via our Contact Us page.

Returning any item within 30 days will be taken as notice of cancellation of your order (or part of your order).

Please quote your order number on all correspondence.